Terms of Use

SPECIAL ORDERS

Besides the products available in the gallery I'd be delighted to make a jewelry peace for special orders, both due to a Client's project and suggestions or based on my previous works. However I really care about uniqueness of every peace of my jewelry, therefore that kind of projects will be similar but never copies of originals. Every project will be individually discussed with the Client. Average time of order realization is about two weeks however it can take a little bit longer, due to the number of current orders.

SHIPPING

I send the jewelry packed in elegant cardboard box. Furthermore, inside the box I put interfacing or raffia in order to secure the piece during transport. Additionally the box is secured with bubble foil. The parcel is shipped by registered priority mail.

PAYMENTS

I accept two types of payment:

  1. Bank trasfer:
    My account number: PL95 1140 2004 0000 3502 7465 4684
    White Tincture - Art Jewelry by Joanna Wulkiewicz
    ul. Jaracza 36B/8
    90-252 Lodz
    Poland
  2. PayPal transfer

RETURNS AND COMPLAINS

Due to handmade production and type of used silver(fine silver) jewelry made by me is a little bit more fragile than mass produced jewelry. With this in mind, please take a proper care of it according to instructions attached to every parcel. In case of any complaints, or, for example accidental damage to the jewelry, in congruence to the Polish law, the Buyer has the right to return the bought jewelry within 14 days after receiving. In order to return the jewelry, the Buyer has to send it in its original, unused state, with the price-tag still intact, in original package, in secure shipment together with the invoice. The Buyer should also have the proof of posting the parcel, with a clear post office stamp, and the addresses of both sender and addressee. Money return is possible only in the form of money transfer to the Buyer's account. It is not possible to return jewelry made according to a special order (art. 10 ustęp 3 punkt 4 ustawy z dnia 2 marca 2000r., Dz. U. z dnia 31 marca 2000r., nr 22, poz.271).

In case of damage to the jewelry made by me the Client is entitled to have the item repaired. After establishing the nature of the damage I'll decide whether the repair should be done for free (within a six months of the purchase), or in special cases, with appropriate remuneration. After this time the Client can still count on me to repair the item. The price will be established after I determine the nature of damage of the item.

Privacy policy

This document describes how and when I (Joanna Wulkiewicz, White Tincture owner) collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my site www.whitetincture.com.

WHAT INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information, such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:

  1. as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
  2. when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
  3. if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
  4. as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  1. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
  2. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
    1. respond to legal process or to government requests;
    2. enforce my agreements, terms and policies;
    3. prevent, investigate, and address fraud and other illegal activity, security, or technical issues;
    4. protect the rights, property, and safety of my customers, or others.

DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years. This is the required period I must keep my book-keeping documents according to Polish law.

TRANSFER OF PERSONAL INFORMATION OUTSIDE THE EU:

I do not transfer your information outside of the EU and I do not store your information through any third-party services.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  1. Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
  2. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
  3. Object. You can object to:
    1. my processing of some of your information based on my legitimate interests;
    2. receiving marketing messages from me after providing your express consent to receive them.
    In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  4. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, Joanna Wulkiewicz, am the data controller of your personal information. If you have any questions or concerns, you may contact me via e-mail: whitetincture@gmail.com or contact form on the site.